In early March, a crowd of Facebook users received a mysterious spam-like e-mail entitled “Your Account Requires Advanced Security from Facebook Protect” and was told they had to turn on Facebook Protect (which they could do by pressing the link in the email) by a certain date, or their account would be locked.
According to Facebook, the program is “a security program for groups of people who are more likely to be targeted by malicious hackers, such as human rights activists, journalists, and government officials.” It is intended to do things such as ensure that these accounts are monitored for hacking threats and are protected by two-factor authentication (2FA).
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Unfortunately, the e-mail sent by Facebook from [email protected] looked like a fairly common form of spam, so it is very likely that many people ignored it.
It wasn’t really spamming. In fact, it was real mail from Facebook. The first deadline for many users was Thursday, March 17. And now their Facebook accounts are locked – and they have problems with the process that Facebook provided to get them back, reports The Verge.
Those who have not activated Facebook Protect before the deadline obviously receives a message explaining why they cannot log in to their accounts and offer to help them turn it on. However, this does not always work properly:
I got locked out from Facebook indefinitely today because I didn’t respond to emails from FB (that looked like a scam) about its new Facebook Protect system, which I was required to enable by today. So far, the text and security key options don’t work, many report. pic.twitter.com/0aXbiqzLv7
— Liv. (@Olivia_Thiessen) March 18, 2022
There have also been various complaints on Twitter and other social networks that people’s accounts are blocked even if they have appropriate protective measures. Some say that their textual 2FA simply does not work, while others have complained that they could not go through the activation process even before the deadline and that they are practically locked out of their accounts. We don’t know what will come out of all this in the end, but we are waiting to see the outcome of the event.